FAQ

Print and Copy

  • Which binding choice is right for my project?

    The choice of binding depends on how a document will be used. Plastic comb or coil bindings are efficient and economical choices that allow a document to open and lay flat. Adhesive tape binding gives a more compact look to a document, comes in a variety of colors and can have lettering printed on the spine.

  • What type of scanning services do you offer?

    We have high-speed, high-quality scanners for work dropped off to us. We have self-service tabletop scanners in Building 11-004 for scanning prints and short documents.

  • What is the largest size print I can get without using the large-format option?

    We can print up to 13” x 19” in color, and up to 11” x 17” in black and white.
  • How do I get my files to you?

    When you use our online printing system, you'll be able to upload your files and see an online proof of those files right away. If you have questions about file format, please feel free to contact us.

  • Do you print business cards?

    We print MIT-approved business cards at affordable prices, and we are happy to print customized business cards that you have created. Please ask one of the customer service staff for pricing. We also have an in-house design advisor to help you create the perfect card or document.

  • Are you able to print with bleeds?

    We can print documents with bleeds for you. A document that bleeds has printing or coverage right to the edges of the paper. Careful design in creating the document will help eliminate any potential problems in production.

General Services

  • What types of file formats do you accept?

    We would prefer to work with an Adobe PDF file in most cases. Native application files such as those created in Adobe InDesign may produce varying results when opened on a computer other than the one they were created on. If you submit a file through our online submission form, a print-ready PDF of your file can be created instantly.

  • I am organizing a conference. Do you provide any services that could help?

    We can help acquire any event-related materials (name tags, binders, note pads, etc.) and can print all your conference content in color or black and white. We can also assemble the materials into binders and deliver to the conference site.
  • How long my job will take?

    When you submit an order, please ask for an estimated time for completion. If you have a specific deadline, please let us know and we will make every effort to accommodate your request.

  • How can I check on the status of my order?

    You can check on the status of any order by contacting us by phone or e-mail. You can also check on the status of a submitted order through our online submission form. Simply log in and use the order number provided to you when the work was submitted.

  • Can I get a quote on my order?

    You may ask for a quote any time. Send us the details by phone, e-mail or fill out the quote order form. If you submit your order online, you will receive an estimated cost based on your specifications.

Infinite Display

Thesis Printing

Course Readers

Printer and Copier Management

Billing and Chargeback